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The slots for upgrading the RAM are either (a) on the bottom side of the laptop under a metal cover (like on my Dell) or (b) under the keyboard (like my sister's Toshiba).
The price you paid was rock bottom. Don't think you'll find anyone else selling a laptop with those components for that price. I'm sure they got flooded with orders (overwhelmed) & not set up to handle them. Maybe even had backorders.
At the very least they should have provided a manual for the laptop. No pdf version on their site either.
Can you also specify what onboard video chipset they use? (only other thing that matters but isn't listed - I believe it to be VIA video; S3 Chrome?).