Linked by drsmoothy on Sat 7th May 2005 18:54 UTC
Linux When I read the article on Slashdot & OSNews that Linare was putting out a sub-$500 notebook, I immediately jumped on the deal. I purchased a laptop directly from Linare in early February. Their site stated that I would receive the laptop in 2-4 weeks. I waited in anticipation.
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Stop making excuses...
by Smartest Guy Ever. on Mon 9th May 2005 16:02 UTC

They could have included a SINGLE black & white sheet of paper with basic instructions, FAQ and troubleshooting AND have downloadable restore CDS and Manuals in PDF or text; on the cheap.

They could have even offered the option to purchase a restore CD and Manual as a "premium". Instead they did nothing.

Good money was paid for this laptop and if Linare needed an additional $5-$10 to provide BASIC consumer information, then that's what they should do; but to say you only paid "X" and therefor we're not going to give you "Y", when we know you need to know "Y", is bad and stupid business.

It allows people to believe that Linux companies are run by hobbyists, living in their mother's basement.

It's unacceptable, no matter what the cost.