Linked by drsmoothy on Sat 7th May 2005 18:54 UTC
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They could have included a SINGLE black & white sheet of paper with basic instructions, FAQ and troubleshooting AND have downloadable restore CDS and Manuals in PDF or text; on the cheap.
They could have even offered the option to purchase a restore CD and Manual as a "premium". Instead they did nothing.
Good money was paid for this laptop and if Linare needed an additional $5-$10 to provide BASIC consumer information, then that's what they should do; but to say you only paid "X" and therefor we're not going to give you "Y", when we know you need to know "Y", is bad and stupid business.
It allows people to believe that Linux companies are run by hobbyists, living in their mother's basement.
It's unacceptable, no matter what the cost.