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Whether or not the review was not a review but a commentry does not excuse the fact that you did not even use the software. Any software can look like crap when all you have are some screenshots and a few lines of commentation by the developers. SuSE is one of the best distro's that I have used and I have used virtually all of them and I use Windows and MacOS at work but even I wouldn't comment on a program unless I had seen it in action. It's like buying a computer game purely on the graphics on the front of the box (which generally are "enhanced"). It's foolish to do so.
To compare Windows and MacOS with Linux (and any of it's GUI servers) can be misleading. The reason Windows etc are easy to use from a "user" point of view is because it hides all the technical workings of the computer system from the user. Most of the people I know who use linux wish to do so because they want to understand the computer. But I also know people who don't want to know this yet they still talk about how good it is to feel like they understand the computer instead of just using it. If you can stand an analogy, look at people who drive cars. Your car breaks down and you have no idea how to fix it. Isn't it better to have knowledge of the workings of the car so that if something goes wrong you are able to fix it or atleast understand where the problem is and can then take steps to repairing it. The same goes with computers and their O/S. Educating users is what Linux does (even if not intentionally) and it's better to have understanding than to be oblivious.