Linked by Keith Burgess on Mon 20th Jun 2005 17:48 UTC
Tired of getting up from your desk to fax a document? Have you ever wondered why your company's call center maintains wall-sized desks of fax machines? Employees at many large organizations are asking the same questions. Fortunately, so is Biscom, Inc. While there are a few companies providing enterprise fax solutions, Biscom, in this author's opinion, stands out as the market leader.
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I had to go through a recent evaluation of competing enterprise fax products to replace our old one (which actually worked pretty well, but was end-of-life'd). For us, most of the products were feature-rich and had many features in common. The devil was really in the details, particularly with regards to pricing/licensing. Fax server products can license by a combination of one or more methods: per user, per server, per location, # of fax channels, and even by the # of documents transmitted per month. And many of the advertised features end up being add-on options, greatly increasing the cost, and are usually related to integration and methods of delivery.
The article really makes little case on why Faxcom should be perceived as the market leader. Might I suggest http://www.ntfaxfaq.com/ as a starting point on the different products which are available.