Linked by Jay Sabol on Fri 4th Oct 2002 00:49 UTC
Red Hat Well, here on OSNews, there has been plenty of discussion about Red Hat 8, what it is, what it isn't, the Bluecurve look and many other features and issues. I ordered Red Hat 8 Personal Edition and decided to see how close Red Hat 8 may be to a distribution that Joe and Jane User could install and use.
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Joe and Jane User ?
by freddy on Fri 4th Oct 2002 11:12 UTC

I'm wondering what type of users Joe and Jane are - to me, they seem fairly adept, as your assuming they know how to setup thier email accounts.

This is in no way any knock at RedHat, however, as under windows, your average Joe and Jane user are totally clueless on how to setup an email account also.

I recently had to deal with a client who didn't know whether to setup a colleagues email on her computer or on her colleagues - somehow she thought that her colleague would 'magically' get the mail ? - This is a normally intelligent office worker.

When I setup emails for users, they often confuse their ISP with the email account I setup - IOW, they think that thier email is thier internet connection and how do they connect to it ? - When I tell them they just connect to the internet as normal and the email is a totally seperate process, they are thrown into confusion.

As far as an internet connection goes, the majority of people I have helped connect don't even know where to plug in the cables, and don't even attempt to ask them what DNS, IP or DHCP are. They stare blankly at me as I try to explain in a simple manner what it is I am doing to setup thier computers on the internet then promptly forget everything I've told them - until they break it and it stops working.

So it seems to me that Joe and Jane in your article are well above average users, simply because they can setup thier own email applications.

The reality, in fact, is that there is currently no single operating system that 90% of computer users could configure without help. This is why the majority of computers sold are configured right out of the box and no installation is neccessary - and why the market share of windows is so massive.