Linked by Charles Williams on Wed 16th Apr 2003 04:11 UTC
In the previous article, our computer newbie family, Mike, Diane, Mary and Carla, had decided they wanted GNU/Linux installed on the new family/business computer. Debian, via Libranet 2.0, was installed on the system, with appropriate business/office software, as well as the Gnome desktop environment. The next steps involved getting the system configured for easy use and adding various minor tweaks. Mike, Diane and the kids were not involved during the configuration phase of the system. 
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To get good at windows, you need help. Learning the in's and out's of an OS takes time. Having good help makes it much easier.
On the other hand, once you get going, learning the ins and outs of Linux, learning what went wrong when it blows up, or tweaking it, is much, much easier than windows.
So...we need user groups. We got 'em. Apparently, some people think we need to have "software in walmart." I like the quantity and quality of free software that's available. But when linux grows (and it will and is) we'll get people selling software for linux. Wait for it. Hopefully it will be great stuff.
We also need support for hardware. I don't like the idea of binary drivers...but it's better than no driver at all - and they will come when linux grows too. You can see hardware companies providing drivers and info already.
No, linux isn't BEOS. It isn't HURD, it also isn't perfect. But it is free, and it is open, and it is quite usable and quite stable. It's got application support, and a growing user base. w00t.