Linked by Scott Cabana on Mon 17th Jan 2005 17:22 UTC
I've been in technical support since 1997 and it's changed over the years into a struggle to survive. With outsourcing, lower pay, lower morale, we are looking at a burnout factor for many of our most brilliant techs. I think I can speak for many in my field when I say we are often regarded as a bunch of apes answering phones. Some companies treat their employees with respect while others make you out to be a line worker. 
