Tired of getting up from your desk to fax a document? Have you ever wondered why your company’s call center maintains wall-sized desks of fax machines? Employees at many large organizations are asking the same questions. Fortunately, so is Biscom, Inc. While there are a few companies providing enterprise fax solutions, Biscom, in this author’s opinion, stands out as the market leader.Biscom is a small company headquartered in Chelmsford Massachusetts. The company was founded in 1986 and soon became a market leader releasing quality and innovative products year-after-year. A quick peek at their impressive customer list reflects many big names such as Federal Express, Hewlett-Packard, and Nike. Equally impressive as the customer list is the product list.
Biscom offers many fax solutions including turn-key fax servers, custom APIs, desktop fax clients, email integration, and directory integration. At the heart of product list is FAXCOM Server and FAXCOM Suite for Windows. The combination of these two products can provide most organizations with true enterprise-class faxing.
FAXCOM Server & FAXCOM Suite for Windows
So enterprise faxing sounds appealing? Enter Biscom’s flagship products FAXCOM Server and FAXCOM Suite for Windows. FAXCOM Server is the center of the fax environment. This combination of software and hardware allows for the sending and receiving of faxes by integrating with the telephony network. The product can be purchased as turn-key or built on your company’s standard server hardware.
Complementing FAXCOM Server is FAXCOM Suite for Windows. FAXCOM Suite, which is comprised of many individual products, provides inbound and outbound fax routing for E-mail environments such as Exchange and SMTP. In addition, FAXCOM Suite can configure a web server (IIS) to act as a portal for faxing.
The components of a typical FAXCOM server
Server hardware – As mentioned above, FAXCOM Server can be purchased as a turn-key solution, or you can provide your own hardware. A typical customer provided solution would consist of an HP Proliant DL380 server along with minimal disk and memory requirements.
Fax board - Biscom has standardized on Brooktrout as the fax board manufacturer. The fax boards come in different flavors and port configurations.
Server operating system – FAXOM Server comes in both a Windows and Linux version.
Application software for translation – FAXCOM Server can translate many different file types for outbound faxing (more on this later).
Fax software – FAXCOM Server is the product name for the application that provides the faxing capabilities. At the time of this writing, FAXCOM Server is at version 5.05.0100.
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