Linked by Thom Holwerda on Thu 1st Jun 2006 15:24 UTC, submitted by Tom Dickens
Apple "It's not that I despise Apple or the wonderful products it showcases year after year, but the fact that almost every first generation Apple product has serious quality assurance issues bugs me beyond belief. Let's take a look at two of Apple's most successful products, the company's portable music player and its notebook series."
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well...
by Pliep on Thu 1st Jun 2006 22:18 UTC
Pliep
Member since:
2006-02-05

A man buys a 1st gen. Apple product. It appears to have defects. The man has two options:

1) blog and complain and tell the world Apple products suck as well as their service.

2) go back to the store and demand a proper one or his money back.

It's pure psychology. First option is easy, anonymous and relieves stress. Second option takes time and hassle and you may just get what you're entitled to so that leaves nothing to compain about.

I'd go for 1 too. ;)

Reply Score: 3

RE: well...
by Simba on Thu 1st Jun 2006 23:20 in reply to "well..."
Simba Member since:
2005-10-08

> A man buys a 1st gen. Apple product. It appears to have defects.
> The man has two options...

Actually, it goes a little more like this:

1. Go to store, demand proper one or money back. Apple insists nothing is wrong no matter how much you argue. Sure they will give you your money back, but only for a 10% restocking fee, which works out to about $250 on a system like that.

2. Excercise remaining option, which is blog and complain and tell the world Apple products suck as well as their service.

Reply Parent Score: 1