Linked by Thom Holwerda on Tue 11th Jul 2006 17:14 UTC, submitted by alcibiades
Macintouch has done a hardware quality survey among owners of PowerMac G5s (3000 PowerMacs) regarding hardware quality, support quality, and more. The conclusion: "The Power Mac G5's 17% first-year failure rate remains far higher than the industry average of 5%. If Apple is to maintain its premium pricing, it should provide premium reliability. As things stand, high Power Mac prices must include high warranty service costs built-in. With an overall failure rate of 23%, a quarter of which occur outside of Apple's 1-year warranty, and an average of 1.29 repairs per affected unit implying repeat problems, Power Macs are neither cheap for Apple to service after the sale, nor cheap for buyers. Power comes at a cost." Ok. Run Forrest, run!
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Member since:
2005-11-16
Again another crapy article linked in OSNews. You dont get better Thom!!!!!!
The survey conducted by macintouch is all but representative of anything.
How many powermacs do you think Apple has sold until totady? I tell you thousands and thousands, so no way that their sample of 3000 powermacs are representative of the quality of those machines. 3000 machines is far too low compared to the number of G5 sold, this is ridiculusly meaningless.
So this statement is completely wrong,
"But the Power Mac G5's 17% first-year failure rate remains far higher than the industry average of 5% (see Gartner's recent report on PC hardware reliability, linked below)."
The articles refers to the Gartner's report about pc reliability, but how can they compare their numbers with Gartner mumbers if they dont know how many pcs Gartner used in their report (the cnet article does not mention it)? This is almost sure much higher than 3000 pcs, in order that Gartner can get a meaningless number of failure rate. I simply can not imagine Gartner using 3000 pcs for their survey when there are millions of pcs sold out there.
It is impossible to compare without being sure that both use the same number of computers. And you can be sure that the powermac failure rate would decrease if they would have used a bigger sample of powermacs.
This is just crap and foolish, their survey don't say anything, it just makes appear the author of this article totally foolish, i guess he should really study some statistics.
And also this tell us something very different,
http://www.macworld.com/news/2006/07/11/satisfaction/index.php