Linked by Thom Holwerda on Tue 11th Jul 2006 17:14 UTC, submitted by alcibiades
Macintouch has done a hardware quality survey among owners of PowerMac G5s (3000 PowerMacs) regarding hardware quality, support quality, and more. The conclusion: "The Power Mac G5's 17% first-year failure rate remains far higher than the industry average of 5%. If Apple is to maintain its premium pricing, it should provide premium reliability. As things stand, high Power Mac prices must include high warranty service costs built-in. With an overall failure rate of 23%, a quarter of which occur outside of Apple's 1-year warranty, and an average of 1.29 repairs per affected unit implying repeat problems, Power Macs are neither cheap for Apple to service after the sale, nor cheap for buyers. Power comes at a cost." Ok. Run Forrest, run!
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Member since:
2005-07-06
Well I'm glad I have a mini, which has a below industry average failure rate of 3% (or 40% less than PC's if you want to make it sound more impressive) according to another Macintouch survey :-).
That said I take these voluntary (self selected write-in) surveys with a pinch of salt since there's no way to check if you end up with a representative sample, even when they come out in my favour.
It doesn't help that the results are inconsistent between Macintouch surveys either. The 2Gh dual G5 failure rate jumps from 13% in an earlier survey to 32% in this one. That's way beyond any reasonable error margin for a professional survey.
Finally the 5% failure rate for PC's is in the first year while this survey spans the the first four years.
Edit: we also seem to have moved on from the "OMG Mac virusses"-FUD to the "OMG Mac hardware sucks"-FUD lately (not Osnews specifically but Mac news in general)
Edited 2006-07-12 08:10