Linked by Thom Holwerda on Sun 17th Sep 2006 21:22 UTC
"Some buyers of Apple's new MacBook notebook are hopping mad about random restarts and heat problems that don't fit with Apple's image. Still, Dell might be happy to have Apple's current problem and a bit of its banked reputation. How long can a solid-gold brand take a beating and keep on ticking? Apple Computer will find out this quarter with the growing list of user complaints about its recently released MacBook notebook model randomly shutting down."
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Member since:
2005-11-06
From the article: "I spoke to four users of MacBooks. Two had no troubles. One had had a complete logic board failure and received a new machine after a week.
But the fourth customer said he has a severe case of the restart blues. His machine has been into the shop twice, each time the tech saying it was fixed. On the third try, he is still awaiting its return and the five-day fix keeps being extended.
While that's a random selection, it's troubling. But that's statistics for you, right? This is a small sample.
[sarcasm]Well, my MacBook is running fine so according to my "statistics" 100% of the MacBooks are fine! A small sample too (of 1).[/sarcasm]
"Still, Apple has much good will in the bank. Ironically, its great reputation may be fueling the reaction by customers. They expect quality and demand quality. And when it's not delivered, they howl."
*That* is the real hindsight. If anything went wrong with *my* MacBook you can be sure I'll:
1) Take it to the store for a fix/replacement
2) Post about it in Apple's forums if they take too long to do so or I'm in any way dissatisfied about their response.