Linked by Thom Holwerda on Mon 5th Feb 2007 21:43 UTC, submitted by diegocg
"Microsoft quietly raised last week its per-incident support prices across the board for Windows and Office. Support for Windows XP and Windows Vista now costs USD 59 per incident. Prior to the Vista launch, the per-incident support price for Windows was USD 39. Vista users get their first 90 days of support for no charge. Support for Office XP and Office 2007 now goes for USD 49 per incident, compared to USD 35 per incident prior to the January 30 Windows Vista/Office 2007 retail launch. Office 2007 users also get their first 90 days of support for free."
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Member since:
2006-06-02
"MS regularly gets high marks when it comes to customer support (> 90% customer satisfaction), much higher than almost all other software vendors...."
According to ACSI (http://www.theacsi.org/), MS scored 73%, so I must question your "factually correct" assertion.
"At no point did I sink to the level of name calling in my response."
The arrogant tone of your posts doesn't get you a pass.
As for the rest of your specious arguments, no matter how you cut it, the consumer pays, including shareholders return on investment. Of course "For most companies and consumers, the cost of a license is worth the guarantee of getting something fixed should it break", but to say that "MS absorbs that cost 100%" is "factually" incorrect.