Linked by Thom Holwerda on Fri 2nd Mar 2007 23:07 UTC
It is rare for me to post a follow up to a review. However, this time I am left with no choice. Remember the television I reviewed? It was a fairly positive review; despite a few annoying glitches, I found the TV to be excellent value for money. Well, apparently, there's a clear cut reason why this television set is cheap. Read and weep.
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Member since:
2005-07-06
...and seem to be even more arrogant about it.
wow.
Back in the day, I purchased a 2000FP which at $1350 was anything but cheap. I went through THREE different units before I got one with a good inverter (and apparently a better LCD), which I still use to this day.
Dell had the arrogance back then to tell me that it wasn't their problem, as the unit was made by Acer, despite the Dell SN and big Dell logo on the front.
Beyond that, they tried to make it the problem of the company I purchased it from, and from what I heard they got some rude calls from Dell. Most people don't know this, but unless a warranty specifically states that it only applies to the initial purchaser, it applies to the unit itself for the lifetime of the warranty.
I don't know what the case is now, but back then, Dell's warranties did not make this stipulation. Dell claimed they made it in the 'purchase agreement', which as far as the Federal Government is concerned has no effect regarding the rights you get under the Magnuson Moss act.
My advice: If you get a bad Dell display, take them to small claims if you're in the USA. It's inexpensive, and fairly easy to do in Texas (as that's where their corp agent is) or any other state where they have a 'business presence'. Sadly it's impossible to do in states where they do not, and this is one of the reasons Dell deliberately limits where they have a business presence.