It is rare for me to post a follow up to a review. However, this time I am left with no choice. Remember the television I reviewed? It was a fairly positive review; despite a few annoying glitches, I found the TV to be excellent value for money. Well, apparently, there's a clear cut reason why this television set is cheap. Read and weep.
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Member since:2005-07-06
Member since:2006-03-15
(( SPOLSKY NTSB )) is enough to google up Joel's masterpiece of 19-Feb.
http://www.joelonsoftware.com/articles/customerservice.html
(( "THEY JUST DIDN'T GET IT" XEROX PARC )) is enough to google up Larry Tesler's epitaph on the importance of management, in "Triumph of the Nerds".
http://www.pbs.org/nerds/part3.html
Searching down these page for "NTSB" or "JUST" was worth it for me - concise insights that will stick in your head, even if my connection-machine may take overnite these days (g).
Spolsky gets even better just below, at the only occurrence of the word "incentive".
>> So, this is a common problem. It happens to many w1700 TVs; so many, that a third party actually sells - it even has them in stock - replacement boards. How does Dell fit into this? How do they respond? <<
Within the context of the above insights, this review is more than a wake-up call !
Edited 2007-03-03 13:19
Member since:
2006-03-15
"shirtsleeves to shirtsleeves", in 3 generations...
But it wasn't always thus.
At its full resolution of 1600x1200, my trusty old Dell CRT still has perfectly crisp text after daily use for all these years. "Back to basics" I'm sure is being heard in their boardrooms.