Linked by Thom Holwerda on Fri 20th Apr 2007 18:59 UTC, submitted by danwarne
Lots of Windows-related news today. Firstly, responding to customer demand, Dell has restarted selling new PCs with Windows XP installed on them. Secondly, Microsoft software will sell for just USD 3 in some parts of the world in an attempt to double the number of global PC users (probably not at all unrelated to this interesting figure). Lastly, Vista may only be three months old in the retail marketplace, but Microsoft is already seeking participants in the beta testing program for the next version of Windows Media Center, codenamed Fiji. Update: Microsoft denied the sales figures in China to News.com.
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Member since:2005-07-06
Dell can and does achieve the same thing. In my experiences with both numerous HP machines and Dell machines, quality and reliability has been about the same, with a gradual increase in both areas in the past few years, particularly in terms of the quality of Dell's laptop offerings. How can you FUD about Dell and their service if you don't even own one? And btw, have you called HP's service yet? They have foreigners too, whoop-de-doo.
Member since:2005-07-06
Dell can and does achieve the same thing. In my experiences with both numerous HP machines and Dell machines, quality and reliability has been about the same, with a gradual increase in both areas in the past few years, particularly in terms of the quality of Dell's laptop offerings.
The many surveys put HP and Apple top the list, routinely swapping with each other for customer satisfaction, product quality, service quality and a list of other metrics.
Dell proved itself with the whole Sony saga; HP tested the Sony batteries, they weren't up to standard, so they sourced their batteries from another supplier. Dell, did they test the batteries? of course not! that would require money spent on QA! something that Dell would *never* do in a million years.
Thats what seperates the boys from the men; or in this case, HP/Sun/IBM from Dell. Dell pump out poorly tested cheap rubbish with very limited support.
How can you FUD about Dell and their service if you don't even own one?
How do you whether I own Dell products? you're rude enough to accuse me of lying? I actually own two Dell desktop systems and I can tell you that the time spent testing the software they bundled was very limited indeed. Running Solaris, its an acceptable machine, but for running Windows, its a nightmare (Windows XP SP2).
and btw, have you called HP's service yet? They have foreigners too, whoop-de-doo.
And again you make assumptions; I have talked to their service centre actually. I have nothing against the idea of having a call centre overseas; what I do have problems with is when they don't understand English to a reasonable standard.
Infact, I've actually had greater problems with phoning American companies who have their call centres located in the US, and the people on the phone unable to understand a New Zealand accent!
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Member since:
2005-07-06
Its also funny that the poster whom you replied to completely ignored the fact that Dell's marketshare has been dropping whilst the likes of HP and Acer have been poching customers off them.
As far as I see, looking at HP's latest financials, everything is looking rosey; HP have a good PC/Laptop stratergy going (making the PC personal again - as corny as it may sound) and offering good discounts on their products. Acer is gaining in the asian markets as well as in America where they're starting to make a presence.
For me, it seems that Dell reminds me of Sun Microsystems 4 years go; lashing around trying to grab a hold of something to bring them into growth. No real stratergy for short or long term profitability. Unlike Dell, Sun refocused on what made them unique, what issues that customers were facing which switched them off Sun offers, and addressed them - now they're growing again.
We've seen it already - offer Linux on the desktop? that was tried before, and it failed, just like the Itanium workstations failed, but hey, second times a charm? Listening to the whining chorus of end users about Windows Vista - yeap, listening more like the squeaky wheel rather than the real problems that plague Dell and what is causing the real issues behind the marketshare decline.
When you have the competitors rocking along, maybe the issue isn't Windows but the company itself. When I ring up, I get someone who knows no English. Secondly, I want to go into a store where by I can compare the offerings, and if something goes wrong, I can take it back to the store rather than having to deal with sending it back to some place in the middle of no where.
Fix your sales model, fix your service quality, fix your product quality, and spend a *little* time on actually making your machine a unique Dell experience rather than just pumping off clones - make the out of box experience with the bundled software, a pleasent experience rather than a torturous journey to hell and back.
I'm sitting here with a HP dv6209TX, and its great; its actually a pleasent experience using Windows Vista, everything works as it should, all the hardware works as it should; the software works as it should. It stable, reliable and no problems - why can't Dell achieve the same thing?
Edited 2007-04-21 04:11