Linked by Thom Holwerda on Tue 1st May 2007 13:08 UTC, submitted by Jack
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Member since:
2005-07-08
Agreed 100%. I am so much happier supporting my computer illiterate family members on Linux than I was supporting them on Windows or even MacOSX. I can usually ssh and fix their problems remotely, and even in the worst possible case, when the problem is no networking, it is easier to spell out commands than to tell them to click on things and then tell me what they see. People are so bad at describing their options on a GUI dialog. The most difficult over-the-phone terminal support issue I encounter is explaining that the "vertical bar" is above the enter key while holding shift.
More importantly, I just don't get many calls anymore. My family's computers keep humming along, reading their gmail, importing their photos, and servicing themselves automatically. In a few weeks, to avoid the initial release hiccups, I'll do a round of calls to update them to all to Feisty. It really doesn't need to get that much easier, but it will anyway.