Linked by Eugenia Loli on Thu 13th Sep 2007 08:14 UTC, submitted by Anonymous Reader
Ubuntu, Kubuntu, Xubuntu "My verdict: Even in the relatively slick Ubuntu variation, Linux is still too rough around the edges for the vast majority of computer users", says Mossberg. Among others, he complains about one of the things I did too when I was writing my stream of Ubuntu reviews back in Spring.
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RE: imperfection
by Kroc on Thu 13th Sep 2007 10:36 UTC in reply to "imperfection"
Kroc
Member since:
2005-11-10

I can imagine the support call:
User: "I can't play DVDs"
Tech: "You can't legally play DVDs on Linux in your country"
User: "My old computer could"
Tech: "You can play DVDs on Windows"
User: "Well, I want a refund and to get a Windows computer"

You hold a value to Linux, that regular consumers do not. You are willing to trade off the extra effort and some drawbacks, for the freedom and additional technical capability that Linux offers.

But "improving" doesn't hold ground with regular consumers when price doesn't factor (the OS is bundled) and freedom (libre) doesn't factor. Technicalities, no matter how asinine (like the legality of DeCSS), is not a concern of consumer; they see one product that plays DVDs and one that does not.

Reply Parent Score: 7

RE[2]: imperfection
by risbac on Thu 13th Sep 2007 10:49 in reply to "RE: imperfection"
risbac Member since:
2007-03-29

Price does factor. The fact that it's bundled doesn't mean you don't pay it. If for the same configuration, the computer with Ubuntu is 50$ less, it can be a criteria. Plus the fact that to upgrade to the next version of the OS, you don't pay.

Freedom does factor. I hear users of Windows complaining about the potential intrusion in their private life. Quite simply, they don't trust the OS. Minority yes, but that's a factor for some customers for sure.

The DVD problem is quite troublesome though. But what I think will happen is that Dell or Ubuntu will find an agreement with Cyberlink to have a version of PowerDVD installed on Ubuntu on Dell machines in a near future. That's more or less mandatory for US machines for instance. But currently, that's for sure a real problem.

Reply Parent Score: 3

RE[2]: imperfection
by anda_skoa on Thu 13th Sep 2007 11:10 in reply to "RE: imperfection"
anda_skoa Member since:
2005-07-07

I can imagine the support call:
User: "I can't play DVDs"
Tech: "You can't legally play DVDs on Linux in your country"


Which would be a lie. Not sure if companies have rules for support techs to lie to customers.

The correct answer would have been
Tech: "We did not include DVD playback capability in our Linux offering".
User: "Why not?"
Tech: "We needed to make sure that reviewers can find flaws in our product. Beats me why managment wants them to."

Reply Parent Score: 2

RE[3]: imperfection
by JohnFlux on Thu 13th Sep 2007 11:39 in reply to "RE[2]: imperfection"
JohnFlux Member since:
2007-01-04

Why would it be a lie? Do you know of a way to legally play DVDs in linux?

Reply Parent Score: 0

RE[3]: imperfection
by polaris20 on Thu 13th Sep 2007 13:39 in reply to "RE[2]: imperfection"
polaris20 Member since:
2005-07-06

You cannot legally play DVDs on Linux without purchasing a codec for it in many countries. It is not a lie.

Reply Parent Score: 2