Linked by Thom Holwerda on Fri 28th Sep 2007 21:48 UTC
"Responding to feedback from customers and third parties, Microsoft has extended the availability of Windows XP to both original equipment manufacturers and retail channels through to June 30, 2008. Originally slated to be pulled from retail shelves and OEMs on January 30, 2008 - only a year after Windows Vista's debut - customers requested more time to prepare for the upgrade to Vista."
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Member since:2005-07-06
Are you running a company?
Yes I have; and when ever customers had a problem - I encouraged them to contact me; for them to ring me up was a *GOOD* thing. It was good because then I could find the fault and fix it in the proceedures. Rather than a negative, I saw it as a way of improving.
If yes, I'd never want to work for you, as you don't seem to know anything about how to run one.
If no, try to learn a little about how to run a company that has to make some profit.
If no, try to learn a little about how to run a company that has to make some profit.
Excuse me; Sun seem to be able to do it quite nicely. I'm using OpenSolaris right now; their engineers are on the front line. I submit a bug report and normally within 24/48 hours of submitting the bug I'll have a follow up by the assigned engineer to fix up the issue.
I don't know about you, but that is how it should be done. Prompt and efficient.
As for reporting a bug, I don't know how it is for where you are, but here in Sweden, you have two free support calls before you have to pay (not applicable to OEM versions), but if it's actually a BUG you report about, it will not decrement your number of free calls or cost anything.
But if what you report is just something that is due to your own incompetence, then obviously it will decrement the free calls, or you have to pay for it if you don't have any free left.
And I don't see any problems with that system.
But if what you report is just something that is due to your own incompetence, then obviously it will decrement the free calls, or you have to pay for it if you don't have any free left.
And I don't see any problems with that system.
Excuse me, but *I DID NOT REPORT THE BUG TO MICROSOFT - DO I NEED TO YELL ANY LOUDER?* There was a article of a gentleman who came across a bug in Microsoft Office, he rang up Microsoft, who CONFIRMED it was a bug but wanted to charge the gentleman $50 to lodge the bug with Microsoft.
Mate, this was a guy who went OUT OF HIS WAY to inform Microsoft of a bug, Microsoft *REFUSED* to address the bug unless he PAID MICROSOFT to do so. That isn't just greed; its stupidity in action. Its basically saying to the customer, "we don't give a toss about our products, we have no intention of fixing any faults with out products - bugger off and leave us alone".
RE[6]: How depressing.
by PlatformAgnostic on Sat 29th Sep 2007 19:32
in reply to "RE[5]: How depressing."
Member since:2006-01-02
Solaris has a much smaller and more technically adept community than Windows. The OpenSolaris folks don't have to deal with all sorts of whackos or simply honest less-savvy consumers reporting issues. But I do agree with you... Microsoft's communication with the outside is a bit too filtered. I'd be happy to see more transparency into the bug reporting and fixing process.
Member since:
2005-08-26
Are you running a company?
If yes, I'd never want to work for you, as you don't seem to know anything about how to run one.
If no, try to learn a little about how to run a company that has to make some profit.
As for reporting a bug, I don't know how it is for where you are, but here in Sweden, you have two free support calls before you have to pay (not applicable to OEM versions), but if it's actually a BUG you report about, it will not decrement your number of free calls or cost anything.
But if what you report is just something that is due to your own incompetence, then obviously it will decrement the free calls, or you have to pay for it if you don't have any free left.
And I don't see any problems with that system.