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Yes SLED would be a far better choice for Dell to use. However, like you picked up on, Canonical provide support for Ubuntu. It was Canonical that first approached Dell and made the offer that they would be providing the end user support if Dell were to include Ubuntu.
I do not think Novell would have the manpower to do this.
Since Canonical steps up and says that they will provide the support everything is settled. The user wants support, he doesn't care where it comes from.
But about Novell I don't understand what you mean. Novell is far larger a company than Canonical and their support is excellent(from my experience in their Enterprise offerings).
It's their marketing dept that lacks compared to Canonical(In my opinion).
For example Ubuntu has really been a synonym for "user friendly distro", because Canonical advertises their product that way. Where opensuse,SLES,SLED, has nothing to be jealous of in terms of user friendliness. I 've tested both and I just happen to prefer opensuse.
EDIT: typo
Edited 2008-01-04 13:47







Member since:
2008-01-02
To my understanding it's not their problem but Canonical's. MS Windows is supported by Microsoft. And I don't know what kind of a deal Dell has with Canonical.
It is not true that this is not a big deal. Even as a marketing buzz is good to hear that someone ships a PC/Laptop with Linux. For my boss means something.
I just think the SLED would be a better option for Dell, but that's just my opinion.