Linked by Thom Holwerda on Thu 3rd Jan 2008 23:05 UTC
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Since Canonical steps up and says that they will provide the support everything is settled. The user wants support, he doesn't care where it comes from.
But about Novell I don't understand what you mean. Novell is far larger a company than Canonical and their support is excellent(from my experience in their Enterprise offerings).
It's their marketing dept that lacks compared to Canonical(In my opinion).
For example Ubuntu has really been a synonym for "user friendly distro", because Canonical advertises their product that way. Where opensuse,SLES,SLED, has nothing to be jealous of in terms of user friendliness. I 've tested both and I just happen to prefer opensuse.
EDIT: typo
Edited 2008-01-04 13:47







Member since:
2005-07-06
Yes SLED would be a far better choice for Dell to use. However, like you picked up on, Canonical provide support for Ubuntu. It was Canonical that first approached Dell and made the offer that they would be providing the end user support if Dell were to include Ubuntu.
I do not think Novell would have the manpower to do this.