Linked by Eugenia Loli on Fri 18th Jan 2008 10:38 UTC, submitted by glyphobet
Ubuntu, Kubuntu, Xubuntu Glyphobet writes "I've largely stopped reporting bugs to Ubuntu because of the condescending and dismissive attitude from their developers. Until Ubuntu's bug management culture starts to change, people like me, who can actually help make Ubuntu better, will be less and less likely to contribute."
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Take a chill pill!
by antwarrior on Fri 18th Jan 2008 17:24 UTC
antwarrior
Member since:
2006-02-11

I agree with other posters on why this is on OSNEWS. The blogger's just had some negative experiences reporting bugs. With Ubuntu's release schedule, they would have to prioritise the bugs. In an ideal world it would be nice to have prompt responses to bugs and get an up to date current desktop but that can't happen. Something has to give.

And the complaint given here :

<quote>The focus seems to be on reducing the number of bug reports and getting their users to do more of their work for them"</quote>

I agree with the developer in trying to push as much work onto the user as possible. Imagine ( being a developer) YOU had to take the whole day to find a specific bug (when the user could do it) when you have other higher priority obligations.

Look we understand the frustration, but ease up on the guys, Man power in the open source universe isn't as easy to come by as it used to be ( look at KDE4 and other projects)

Reply Score: 2

RE: Take a chill pill!
by bornagainenguin on Sun 20th Jan 2008 01:05 in reply to "Take a chill pill! "
bornagainenguin Member since:
2005-08-07

... it's unfortunate that teams over-extend themselves horizontally across a product at the cost of the depth or overall quality of the product.

I haven't used Gutsy full time yet so I wasn't aware of this.

Let's hope things tighten up in 8.10.


IMHO this attitude is quickly becoming a part of the problem. Especially with regards to Ubuntu. Look you're either a hobby organization playing at making a release or you're a serious company bringing the best Linux has to offer--it doesn't work both ways. How long does Canonical think ican get away with this attitude of 'Oh well, we'll fix it in the next release' before people give up on them?

You could even say that's already begun...

The blogger's just had some negative experiences reporting bugs. With Ubuntu's release schedule, they would have to prioritise the bugs. In an ideal world it would be nice to have prompt responses to bugs and get an up to date current desktop but that can't happen. Something has to give.


That something is giving and the something that is beginning to give is called users.

Rightly or wrongly--and consider the community propaganda before saying its wrongly--the common belief is that Open Source and GPL software is packaged and distributed by developers who CARE about the code and want the application, the APIs, the Operating System environment to grow and to thrive.

It's even the main selling point in some cases! People hear that in OSS you can talk to the developers yourself and get help or fixes for the program directly. People are given the impression that by submitting bug reports they are helping not only themselves but the entire community of users!

So when they report bugs only to be belittled, see the report vanish or be ignored despite confirmation from various others it belies the belief people have in OSS being any better than their previous alternative.

This is especially aggravating if you have a case such as the one cited in the article where the 'bug' is a package being compiled incorrectly and the developers would rather argue or ignore the situation rather than fix the problem by recompiling the dang package...

Either Canonical wants to play with the big boys or they don't, but they'd better make the decision soon or their users will make it for them--by walking out the door.

--bornagainpenguin (proud previous Feisty Fawn User not so happy dealing with the Gutsy Gibbon flinging poo at me these days...)

Reply Parent Score: 4