Linked by Amjith Ramanujam on Fri 19th Sep 2008 21:53 UTC
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I would say that RH has such a high customer satisfaction rating due to the incredibly great level of support you get from them, rather then their refusal to ship non Free software.
Red Hat has said it many times in many ways. As far as they are concerned, their refusal to ship non-Free software is integral to their being able to provide that incredibly great level of support.
http://www.redhat.com/why_red_hat/
They have been more clear and explicit on the matter in other places. But the above link was handy.
So you don't have to credit my opinion on the matter. You can credit the opinion of the company which is actually providing the stellar level of support.
Edited 2008-09-20 23:55 UTC







Member since:
2005-07-24
Is that truth? Or is it a cop out? You know, "what everyone does". In my 45 years, I've noticed that most people do end up choosing your fictitious "real world". And many seem happy enough living in that illusion.
It doesn't get much more "real world", though, than pleasing your stockholders and customers. And Novell's strategy hasn't done too well on that metric, now, has it? Meanwhile Red Hat, presumably not living in your "real world", and unwilling to compromise their principles, is still solidly in the #1 Linux vendor spot, and still holds an insanely high customer loyalty rating. Pretty impressive for a bunch of dreamers who don't live in "the real world".
Maybe there are good examples of how compromising ones principles can get one ahead. But this is clearly not one of them.
http://tinyurl.com/4gcmsv
http://tinyurl.com/3g2vef
Edited 2008-09-20 22:17 UTC