Linked by Thom Holwerda on Tue 7th Oct 2008 10:27 UTC
Ubuntu, Kubuntu, Xubuntu Sunday we reported on an interview with an MSI manager, who stated that internal research had shown that the return rate for the Linux version of MSI's Wind netbook was four times as high as that of the Windows XP version. He claimed that the unfamiliarity of people with Linux was the culprit. This claim sparked some serious discussion around the net, but now MSI's statement is being repeated by Canonical, the company behind Ubuntu.
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RE: Distros
by l3v1 on Tue 7th Oct 2008 12:15 UTC in reply to "Distros"
l3v1
Member since:
2005-07-06

yet still its a struggle to setup email


Thing is, they don't see that as a "problem", but they see it as a problem when it happens on i.e. Linux. Even the people who've "grown up" on Windows don't know a lot of things about Windows and its apps, they still oppose learning Linux. I've seen it happen. And it doesn't help that Linux is presented and/or perceived as being different, since they have a prejudice fully built up when they see one and they're not willing to even try anything.

Most average people are conservative in their learning habits - less bluntly: they don't want to spend time learning anything - but the computing landscape is an ever changing field. Look at how people still treat Vista (I'm speaking mostly of the UI part, that's what still confuses most average users).

I don't believe in a one size fits all OS. And I'm happy I can choose Linux. Most people don't give a damn. Thus, convincing them to use Linux is a very hard task. It's like convincing a gardener to buy your brand of shovel when he already had one for years. If it's free, that's even worse, since he'll suspect some scam. If it's better, that's no good either, since he'll say how come he's never heard of it before then. It's all just a game.

Reply Parent Score: 5

RE[2]: Distros
by Thom_Holwerda on Tue 7th Oct 2008 12:33 in reply to "RE: Distros"
Thom_Holwerda Member since:
2005-06-29

Even the people who've "grown up" on Windows don't know a lot of things about Windows and its apps, they still oppose learning Linux. I've seen it happen. And it doesn't help that Linux is presented and/or perceived as being different, since they have a prejudice fully built up when they see one and they're not willing to even try anything.


Thank you for illustrating the attitude problem concerning Linux so beautifully.

Linux people are quick to blame prospective users for not being willing to learn, for being stupid, for being anything whatever. Wrong attitude.

I work in a store, and when I'm assisting a customer who's trying to buy a piece of equipment from brand Xyz, but we don't stock that brand, or we're simply out of stock, I'll try my best to make this customer buy one of the other brands we have. This is a very delicate process.

I shouldn't make him feel stupid for clinging to brand Xyz. I shouldn't belittle brand Xyz. I should be honest about the alternatives we have, mention their shortcomings, and all the while, be understanding when it comes to his desire for his favourite brand Xyz. I only have to make one mistake, one wrong remark, and he'll walk out.

Linux people do none of the above. They ridicule Windows, its users, and put off prospective Linux users. THAT's the attitude problem.

And as long as Linux folk continue to display their moral superiority in such blatant ways (it happens here on OSNews all the time too) Linux will remain a fringe operating system on the desktop - no matter how ready or free it is.

Reply Parent Score: 6

RE[3]: Distros
by Adurbe on Tue 7th Oct 2008 14:05 in reply to "RE[2]: Distros"
Adurbe Member since:
2005-07-06

I agree

I have recently changed my mothers system from a very old G3 mac to an ubuntu PC and she is now very happy with it, all in all

Banking, email, browsing and IM <-- her needs

In reality the only thing she uses is firefox and pidgin. I sat down with her for an hour explaining what was different and how to do the basics. I get the odd call of 'how do I do such and such' but no more than when she had her mac!

Why linux and not windows? because to her, windows = antivirus and antispam which make the system slow

Reply Parent Score: 2

RE[3]: Distros
by hobgoblin on Tue 7th Oct 2008 15:08 in reply to "RE[2]: Distros"
hobgoblin Member since:
2005-07-06

sorry to say, geeks are not sales people, or the priests of the linux religion.

and they are not the only ones calling people stupid for not "getting it". it pops up all over the place from sports to mac (damn fun getting a frothing mac fanatic going at times).

Reply Parent Score: 4

RE[3]: Distros
by Liquidator on Tue 7th Oct 2008 16:02 in reply to "RE[2]: Distros"
Liquidator Member since:
2007-03-04

I second that. The Linux attitude of "superiority" isn't gonna change any time soon, sadly.

Reply Parent Score: 4

RE[3]: Distros
by Soulbender on Tue 7th Oct 2008 16:21 in reply to "RE[2]: Distros"
Soulbender Member since:
2005-08-18

Linux people are quick to blame prospective users for not being willing to learn, for being stupid, for being anything whatever. Wrong attitude.


True enough BUT...

I shouldn't make him feel stupid for clinging to brand Xyz.


...we're not in a store here, we're on an internet forum. We're not selling anything to a customer. We're discussing attitudes and the fact of the matter is that people dont like to change and that a great many people knows much less about computers than they think.
What you tell people is not necessarily the same as what you think.
By the way, not all sales persons are as sensible as you when it comes to not belittling customers.

Linux people do none of the above. They ridicule Windows, its users, and put off prospective Linux users. THAT's the attitude problem.


You can not seriously tell me that sales people do not talk about their customers in less than flattering manner when the customers aren't there?

Reply Parent Score: 2

RE[3]: Distros
by ralph on Tue 7th Oct 2008 18:51 in reply to "RE[2]: Distros"
ralph Member since:
2005-07-10

Who are those linux people you speak about? People that matter or just a bunch of geeks, kiddies, trolls, etc. hanging out on osnews?

Reply Parent Score: 1