Linked by Thom Holwerda on Tue 7th Oct 2008 10:27 UTC
Ubuntu, Kubuntu, Xubuntu Sunday we reported on an interview with an MSI manager, who stated that internal research had shown that the return rate for the Linux version of MSI's Wind netbook was four times as high as that of the Windows XP version. He claimed that the unfamiliarity of people with Linux was the culprit. This claim sparked some serious discussion around the net, but now MSI's statement is being repeated by Canonical, the company behind Ubuntu.
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Fair enough
by lindkvis on Tue 7th Oct 2008 13:58 UTC
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Some people don't know what they are buying and they return it when they find out it isn't what they expected. Fair enough. For many people they would rather get what they are used to, or they simply like Windows better. No matter the reason, why blame them?

But this is kind of missing the point. While more than the usual amount is returning them, many other people are buying these machines and are NOT returning them. Quite of few of the purchasers are happy with their purchase even if they never had used Linux before.

This is a net win for Linux use as long as some people now use Linux when they have never done so before. Score!

Canonical seems to be approaching this from the right angle. They don't try to misrepresent the facts, they don't try to blame the users, they simply take the facts on board and try to do better in the future.

Reply Score: 4