Linked by Thom Holwerda on Tue 7th Oct 2008 10:27 UTC
Ubuntu, Kubuntu, Xubuntu Sunday we reported on an interview with an MSI manager, who stated that internal research had shown that the return rate for the Linux version of MSI's Wind netbook was four times as high as that of the Windows XP version. He claimed that the unfamiliarity of people with Linux was the culprit. This claim sparked some serious discussion around the net, but now MSI's statement is being repeated by Canonical, the company behind Ubuntu.
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RE[2]: GJ apologists
by google_ninja on Wed 8th Oct 2008 00:33 UTC in reply to "RE: GJ apologists"
google_ninja
Member since:
2006-02-05

What does that have to do with anything? The origional quote was

We have done a lot of studies on the return rates and haven’t really talked about it much until now. Our internal research has shown that the return of netbooks is higher than regular notebooks, but the main cause of that is Linux. People would love to pay $299 or $399 but they don’t know what they get until they open the box. They start playing around with Linux and start realizing that it’s not what they are used to. They don’t want to spend time to learn it so they bring it back to the store. The return rate is at least four times higher for Linux netbooks than Windows XP netbooks.


I would take that to mean that if not for linux, people would return the winds for whatever reason people normally return notebooks.

The fact that people return xp loaded netbooks at the same rate as xp loaded notebooks doesn't address my point at all.

Reply Parent Score: 2

RE[3]: GJ apologists
by lemur2 on Wed 8th Oct 2008 01:41 in reply to "RE[2]: GJ apologists"
lemur2 Member since:
2007-02-17

What does that have to do with anything? ...

I would take that to mean that if not for linux, people would return the winds for whatever reason people normally return notebooks. The fact that people return xp loaded netbooks at the same rate as xp loaded notebooks doesn't address my point at all.


The point is this ... the original quote stated the return rate as a ratio. Not as an absolute number.

You have no basis for thinking that the return rate for Linux is "in droves".

You know only that the return rate for Linux is four times whatever it is for Windows. Hence, if the return rate for Windows is insignificant (due only to failed hardware) ... then the return rate for Linux is quite low. If the return rate for Linux is really "in droves" as you thought ... then the return rate for Windows is also high.

Another point ... returns of Windows machines due to failed hardware would be matched by the failed hardware rate for returns of Linux machines. The hardware itself is "agnostic" of the OS ... so some of the returns of Linux machines are also due to failed hardware.

You know also that the common reason for returning Linux is that some people who ended up with a Linux machine did not know what that actually meant ... and hence they returned the machine simply because it was not what they thought they were buying.

In other words, despite your dearest wishes to do so ... you actually can't actually make a case for a black mark against Linux out of this at all.

Edited 2008-10-08 01:45 UTC

Reply Parent Score: 4

RE[4]: GJ apologists
by google_ninja on Wed 8th Oct 2008 02:18 in reply to "RE[3]: GJ apologists"
google_ninja Member since:
2006-02-05


You know only that the return rate for Linux is four times whatever it is for Windows. Hence, if the return rate for Windows is insignificant (due only to failed hardware) ... then the return rate for Linux is quite low. If the return rate for Linux is really "in droves" as you thought ... then the return rate for Windows is also high


Return rates tend to be 0.7 - 0.8% for most electronics, if there is more getting returned there are QA issues, less and QA is too high. The article says "I can tell you that we sell about 150,000 to 250,000 MSI Winds a month". If we were to make a conservative educated guess on the actual numbers, 2.8% (0.7 * 4) of that is getting returned based on linux dissatisfaction, which works out to 42 000 - 70 000 per month, or 504 000 - 840 000 per year.

Those are very big numbers, even if they do make up a small percentage of the actual sales.

In other words, despite your dearest wishes to do so ... you actually can't actually make a case for a black mark against Linux out of this at all.


I love linux, and have been using it longer then i have used windows. I would think that it would be a good appliance os, i just dont think it is appropriate for home users. I don't think windows is appropriate either if that means anything.

Edited 2008-10-08 02:19 UTC

Reply Parent Score: 2