Linked by Thom Holwerda on Wed 12th Nov 2008 08:51 UTC, submitted by RavinRay
Yesterday, Parallels unveiled Parallels Desktop 4.0. The virtualisation tool for the Mac. Parallels allows you to run several operating systems 'on top' of Mac OS X, similar to VMware, Qemu, and other similar tools. Version 4.0 comes packed with new features and improvements.
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Member since:
2006-03-02
I started with Parallels 2.0, and it works okay. However, I would ran into a number of compatibility problems and instability issues. All attempts to contact their customer service were futile. I would always get an automated response, but never any follow-up. It's one thing to have to just deal when using free software, but when I pay for something, I expect to get support, and Parallels has none.
When I got an upgrade offer to 3.0 for a discount, I emailed them again, explaining my frustration with their customer service but that I would upgrade if I got ANY kind of response. Nada. So no upgrade.
Then I contacted VMware and told them that I was interested in Fusion, but I wanted to make sure their customer service was better than Parallels before I purchased. No response from them either.
Something I've learned from this and other experiences: Before you buy a product, call their sales and support lines and make sure the company will actually answer the phone and answer your questions in a timely manner.