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Those phone systems are a very good example of why our voice recognition technology is so bad at this point in time. They're trying to recognize all voices and, at the moment, that just isn't as practical as being trained to recognize one specific voice. To get even remotely reasonable results with voice recognition software at the moment, you need to train it to recognize your voice--that is what the reading procedure is doing when you first install one. It wouldn't be very effective for transcribing a podcast unless the podcast was being done by a single person. The only way you could get around this is to have voice recognition for each person in the podcast, and that would require the software to be installed on everyone's machines.
As for the phone systems themselves, I hate them, mostly because they absolutely seem to hate my voice. Don't know what it is about it, but they never seem to comprehend me no matter what phone I use. I'd also keep my keyboard over any voice recognition, just like I'd prefer if all phone systems still used number-based menus. Then again, if voice recognition ever reached 100%, I don't know for how much longer the keyboard would exist.
Anyway, back on topic... A very nice episode. Might want to fix the Garage Band crashes though.