Linked by David Adams on Mon 25th May 2009 21:22 UTC
OSNews, Generic OSes Over the years, we've occasionally run an "Ask OSNews" feature, wherein a reader asks us a question and we answer it publicly. Lately I've really been enjoying Slate's Dear Prudence advice column and the ever-interesting Straight Dope, and I thought we should see if we can get more OSNews readers to submit questions, and turn Ask OSNews into a more-regular thing. If your question falls outside of our domain expertise, we'll try to track down an expert to help out. And of course, our responses will always be supplemented by further advice from OSNews readers in the comments. Questions are welcome on any topic ranging from OSes and computing to science and geek culture. Contact us with your questions. (Please include "Ask OSNews" in the subject). Today's question is from a young student in Hungary who's seduced by the faraway siren song of Apple's marketing and wonders, "should I switch?"
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RE[5]: hardware NOT more reliable
by kaiwai on Tue 26th May 2009 13:51 UTC in reply to "RE[4]: hardware NOT more reliable"
kaiwai
Member since:
2005-07-06

No, I can't take it back and get it fixed.
- It's not me who has the video card problem, it's my friend.


I wasn't even talking about him, I am talking about YOU and what YOU said:

My MacBook Pro doesn't have this problem, but it freezes from time to time. And with freeze I mean a kernel freeze - not even the mouse pointer works anymore.


Or am I making that up?

- There's nothing to fix unless they're willing to build Delete, Home, End, PageUp and PageDown buttons into the keyboard.


I grouped it all under the same heading, obviously you lack the intelligence to distinguish between things that can be fixed versus things that are part of the design by don't fit your preference.

- The freezes and unrecognized USB stick problems are software problems. The only way to fix this is through a software update, not by returning it to the store.


So you can fix it! oh, so it is a bug and Apple fixed it?! If it doesn't work you take it back; if it keeps freezing, take it back, keep taking it back until the damn thing is fixed. You think that sitting in the corner like an emo is going to fix it? good lord; you really aren't making it easy for yourself by refusing to actually do anything about it.

Reply Parent Score: 2

FooBarWidget Member since:
2005-11-11

Or am I making that up?


So you're saying that returning my Mac to the store will magically fix OS X kernel bugs? Yes, you are making that up.

I grouped it all under the same heading, obviously you lack the intelligence to distinguish between things that can be fixed versus things that are part of the design by don't fit your preference.


Don't care, broken is broken. The customer is the king.

So you can fix it! oh, so it is a bug and Apple fixed it?!


No, it isn't fixed. There is no update which fixes it: even after installing the latest updates it still doesn't work.

If it doesn't work you take it back; if it keeps freezing, take it back, keep taking it back until the damn thing is fixed.


Taking it back won't fix software problems. I know this because I'm a developer.

You think that sitting in the corner like an emo is going to fix it?


You think that personal attacks make your points more valid?

Edited 2009-05-26 13:59 UTC

Reply Parent Score: 2

kaiwai Member since:
2005-07-06

If the product doesn't work as intended then you have the right under consumer protection to take it back and expect it to be fixed - a product is sold to fulfil a certain task, if it is failed to do so then it is the responsibility of the vendor to fix it.

Again, sitting there complaining without doing anything is stupid - you can do so something, you take it back and say that you attack the USB device and it freezes; you are using the device as intended and it fails to do as it should - the liability falls back on Apple to fix the flaw. If they fail to fix the flaw then you go to the Consumer Commission who will then take it further.

There are processes in place - but you choose not to use them; why is it my fault that you fail to use those processes?

Reply Parent Score: 2