Linked by David Adams on Mon 25th May 2009 21:22 UTC
OSNews, Generic OSes Over the years, we've occasionally run an "Ask OSNews" feature, wherein a reader asks us a question and we answer it publicly. Lately I've really been enjoying Slate's Dear Prudence advice column and the ever-interesting Straight Dope, and I thought we should see if we can get more OSNews readers to submit questions, and turn Ask OSNews into a more-regular thing. If your question falls outside of our domain expertise, we'll try to track down an expert to help out. And of course, our responses will always be supplemented by further advice from OSNews readers in the comments. Questions are welcome on any topic ranging from OSes and computing to science and geek culture. Contact us with your questions. (Please include "Ask OSNews" in the subject). Today's question is from a young student in Hungary who's seduced by the faraway siren song of Apple's marketing and wonders, "should I switch?"
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Member since:

Or am I making that up?

So you're saying that returning my Mac to the store will magically fix OS X kernel bugs? Yes, you are making that up.

I grouped it all under the same heading, obviously you lack the intelligence to distinguish between things that can be fixed versus things that are part of the design by don't fit your preference.

Don't care, broken is broken. The customer is the king.

So you can fix it! oh, so it is a bug and Apple fixed it?!

No, it isn't fixed. There is no update which fixes it: even after installing the latest updates it still doesn't work.

If it doesn't work you take it back; if it keeps freezing, take it back, keep taking it back until the damn thing is fixed.

Taking it back won't fix software problems. I know this because I'm a developer.

You think that sitting in the corner like an emo is going to fix it?

You think that personal attacks make your points more valid?

Edited 2009-05-26 13:59 UTC

Reply Parent Score: 2

kaiwai Member since:

If the product doesn't work as intended then you have the right under consumer protection to take it back and expect it to be fixed - a product is sold to fulfil a certain task, if it is failed to do so then it is the responsibility of the vendor to fix it.

Again, sitting there complaining without doing anything is stupid - you can do so something, you take it back and say that you attack the USB device and it freezes; you are using the device as intended and it fails to do as it should - the liability falls back on Apple to fix the flaw. If they fail to fix the flaw then you go to the Consumer Commission who will then take it further.

There are processes in place - but you choose not to use them; why is it my fault that you fail to use those processes?

Reply Parent Score: 2

FooBarWidget Member since:

Whether I have or haven't taken them back to the store is irrelevant. The thread isn't about what I can or should do, but that Macs, despite their high price, still have pretty stupid flaws. Just because I can take it back to the store doesn't make Apple immune to criticism.

Does "efficiency" mean anything to you? What you're saying is like saying that back in 1997 I should bring my computer back to the store every week because Windows kept crashing, and that I had to keep that up until 2001 when MS had finally released Windows XP. Ridiculous. I know Apple will not be any faster at fixing these bugs just because I take my computer back to the store. Still doing so is a waste of time and therefore a dumb thing to do.

Edited 2009-05-26 15:49 UTC

Reply Parent Score: 2