Linked by Thom Holwerda on Sat 4th Jul 2009 00:40 UTC
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Another part of the experience is Apple's customer support. I hardly think they'll be able to replicate that either.
Why can't they replicate it? Does Apple have a patent on using ridiculously short warranty terms to push customers to horribly over-priced support plans?
You're right. I've had two warranty issues on my Mac Book Pro and it was a very pleasant experience getting the problems fixed. I think I'm just so used to dealing with "blame-another-party" service that I just assume that's the way most companies work.
More than anything I think a lot of people underestimate the value of having an Apple store in driving range for both initial purchase and follow-up service. That's not the case for everyone so I guess I'm guilty of projecting my experience onto others. 






Member since:
2005-06-29
But without Apple's control over the hardware you'll hardly have the "Apple Experience".
Another part of the experience is Apple's customer support. I hardly think they'll be able to replicate that either.