Linked by Thom Holwerda on Sat 4th Jul 2009 00:40 UTC
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Member since:
2005-06-29
You're right. I've had two warranty issues on my Mac Book Pro and it was a very pleasant experience getting the problems fixed. I think I'm just so used to dealing with "blame-another-party" service that I just assume that's the way most companies work.

More than anything I think a lot of people underestimate the value of having an Apple store in driving range for both initial purchase and follow-up service. That's not the case for everyone so I guess I'm guilty of projecting my experience onto others.