Linked by Thom Holwerda on Wed 12th Aug 2009 23:00 UTC
I think we can finally put a certain myth to rest that's been circling around the web for a while now. Microsoft often claimed that netbooks running Linux saw higher return rates than those running Windows, but according to Dell, this is utter nonsense.
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Member since:2007-12-26
RE[3]: Confusing article
by JAlexoid on Thu 13th Aug 2009 22:15
in reply to "RE[2]: Confusing article"
Member since:2009-05-19
But returning a Linux netbook is not an technical issue, it's a preference issue.
Also there is a differents between 'not an issue' and 'a non-issue'.
The article is very confusing.
Also there is a differents between 'not an issue' and 'a non-issue'.
The article is very confusing.
Maybe then Dell should count the into return rate of Windows machines, returns based on people not liking the color of their computer? Color is also a preference issue.
Let me quote the article:
Todd Finch, ..., said the number of Linux returns are approximately the same as those for Windows netbooks. He categorized the matter of returns as a "non-issue".
That means only one thing - return rates are not high enough to matter. Sure there are returns, just as Windows machines have returns.
The original article is very straight forward.
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Member since:
2005-08-27
I'm pretty sure you read it right between the lines. Dell probably does not count certain types of returns in its return rate. Example, fraudulent purchases, consumer can't pay and possibly mistaken purchases are things Dell would not want to go into a published official return rate which would make the hardware look bad.
Pare categories down enough and that leaves "systems returned for technical reasons" as a qualifier.
"We are not seeing any technical reasons for why they are returning Linux machines so...we don't see a significant difference between the return rate for Windows versus the rate for Linux. We've been quite pleased with the stability and technical soundness of the Linux machines."
This means that after returns for non-technical reasons are thrown out of the equation (and we know they exist as they have stated elsewhere), the return rate is the same.
Edited 2009-08-13 13:51 UTC