Linked by Thom Holwerda on Sat 15th Aug 2009 17:55 UTC
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When you report bugs to win, they are actually considering the input and fixing the bugs.
I had quite the opposite experience (though that was some time ago), even with a 'support contract' for which good company money was spent...
Good and bad support can be found both in the proprietary and the FLOSS world. FLOSS has the advantage that because everyone has access to everything, you're less dependent on the original vendor - but otherwise, it really depends on the situation.
RE[3]: where's the point?
by Kochise on Sun 16th Aug 2009 18:45
in reply to "RE[2]: where's the point?"
FLOSS, FLOSS, FLOSS, you still depend on : the quality of the code, the quality of the comments, the quality of the documentation, the quality of the community that would check in your changes (if EVER you were able to do so), etc... OK, you have access to everything, now tell me *WHY* Linux is not 10 years ahead of Windows while it is open-source software and everyone could gets his/her hands into it ? I bet there is more coders working on Linux kernel (and related stuff) than on Windows, *YET* Linux ain't far more advanced than Windows, it even lags behind, always copying new Windows' features and themes...
Kochise







Member since:
2006-03-03
When you report bugs to win, they are actually considering the input and fixing the bugs. When you do it to lin, hardly nothing happens, you'll get "not a bug, do not submit again !" or "we cannot reproduce (understand, here it works on my own computer dud, so get lost)" or in the best case "we'll take care of it later (if ever)". The "you have access to the code, fix it yourself" moto ain't the best answer ever : not everybody is a hardcore coder with years of experience in the kernel, some are dumbass users that just wants to gives Linux a try, and gets pointless and unresponsive support from the so-called community when they comes to encounter troubles.
Feed up with these noobs and their inputs ? Then just abadon any hope to see Linux accepted by the mass, Microsoft -the evil king- is at least listening to its own crowd ! The Linux land is so puffed-up sometimes, it's scaring...
Kochise
Edited 2009-08-16 07:50 UTC