Linked by Thom Holwerda on Wed 16th Sep 2009 14:56 UTC
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RE[4]: Meanwhile in the real world...
by tyrione on Wed 16th Sep 2009 20:51
in reply to "RE[3]: Meanwhile in the real world..."
Where you went wrong was going further than just making him aware of an alternative. You proceeded to argue with a paying customer.
When he went in to get what he wanted, he probably wasn't looking to be "educated" by a sales clerk. You can't deny that the mouse he selected would _not_ work. It doesn't matter that the other mouse would also work. The Apple brand mouse is the one that he was _willing_ and _able_ to pay for.
Are you still surprised by the reaction you got? Nerds... .
When he went in to get what he wanted, he probably wasn't looking to be "educated" by a sales clerk. You can't deny that the mouse he selected would _not_ work. It doesn't matter that the other mouse would also work. The Apple brand mouse is the one that he was _willing_ and _able_ to pay for.
Are you still surprised by the reaction you got? Nerds... .
Exactly!
``I don't understand how f'n stupid these customers are Bob. I tell them they'd be a moron to choose full price when this will do and that only an idiot wouldn't listen to me, but they just don't seem to give a crap. I told the prick to try Best Buy.''
RE[4]: Meanwhile in the real world...
by StephenBeDoper on Thu 17th Sep 2009 22:26
in reply to "RE[3]: Meanwhile in the real world..."
Are you still surprised by the reaction you got? Nerds... <sigh>.
There's equal measures of blame to go around there. Yes, many geeks are poor salespeople because they assume the best product for their needs is also the best product for the customer's needs.
But, by the same token, many people have such fragile egos that they will interpret any suggestion as implied criticism - no matter how careful you are to avoid phrasing the suggestion as "what you're doing is stupid, here's what you should do instead."
RE[5]: Meanwhile in the real world...
by Tuishimi on Thu 17th Sep 2009 23:43
in reply to "RE[4]: Meanwhile in the real world..."





Member since:
2005-07-06
Where you went wrong was going further than just making him aware of an alternative. You proceeded to argue with a paying customer.
When he went in to get what he wanted, he probably wasn't looking to be "educated" by a sales clerk. You can't deny that the mouse he selected would _not_ work. It doesn't matter that the other mouse would also work. The Apple brand mouse is the one that he was _willing_ and _able_ to pay for.
Are you still surprised by the reaction you got? Nerds... <sigh>.