Linked by snydeq on Wed 14th Oct 2009 10:38 UTC
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RE[7]: Comment by marcp
by sbergman27 on Wed 14th Oct 2009 18:38
in reply to "RE[6]: Comment by marcp"
Tech support centers use them more and more commonly with tiered support. The first responders message the more technical folks for answers while they are on the phone with customers.
Yeah. When first tier puts me on hold and then comes back with a completely nonsensical answer to my problem, I always wonder what bizarre chain of typographical errors might have resulted in it. Can these companies not afford phones and extension numbers?
RE[7]: Comment by marcp
by DrillSgt on Wed 14th Oct 2009 19:37
in reply to "RE[6]: Comment by marcp"
RE[6]: Comment by marcp
by polaris20 on Wed 14th Oct 2009 21:46
in reply to "RE[5]: Comment by marcp"
No, not a rare thing. If it's secured, and it's logged, a lot of places use it.
Companies generally don't use free services most likely, but Microsoft has had corporate IM solutions for years, first in Exchange 2000 and now in Live Communications Server. There's OpenFire which is XMPP-based, SSL secured, and logs everything said.







Member since:
2005-12-02
Except of course when it's the corporate instant messaging system. "
True, if they have one. A very rare thing to be sure.