Linked by Thom Holwerda on Thu 5th Nov 2009 21:49 UTC
Hardware, Embedded Systems We already had the news about Psystar's Rebel EFI possibly including open source code, but now we have another story which doesn't really seem to bode well for the small Florida clone maker. Gizmodo has a story on an interesting customer experience.
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Looks to me
by drcoldfoot on Fri 6th Nov 2009 13:20 UTC
drcoldfoot
Member since:
2006-08-25

Like a Classic Case of Customer Service in a Small Company That cannot handle the load for a new product. There are many PCs out there with endless configurations. I believe that Psystar doesn't have the facilities nor resources to outright support ALL equipment in teh known universe. So I believe that it was a good gesture on their part t o offer to bring teh machine in. You don't have to send teh machine with the HD also if you're protecting personal DATA.

RE: Looks to me
by darknexus on Fri 6th Nov 2009 14:48 in reply to "Looks to me"
darknexus Member since:
2008-07-15

Given what they're doing though, wouldn't you be just a bit hesitant to send your machine to these guys, especially when developing a tool to send your *exact* specs to them would've been a snap? It would certainly raise a big red flag to me.

Reply Parent Bookmark Score: 2

RE[2]: Looks to me - lshw
by jabbotts on Fri 6th Nov 2009 16:01 in reply to "RE: Looks to me"
jabbotts Member since:
2007-09-06

Why even have them develop some special tool; lshw must be easy to get a hold of and compile against darwin if it's not already in there. The Debian hardware checker works this way already. You run lshw with the command switch they list on the site then past the results into a large text box and out comes the results; supported, supported with driverXYZ or unsupported.

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RE[2]: Looks to me
by drcoldfoot on Sat 7th Nov 2009 01:24 in reply to "RE: Looks to me"
drcoldfoot Member since:
2006-08-25

Given what they're doing, Is the Reason why people are buying the product. They want MAC OSX on non MAC products. Sending the PC is one thing, But I believe that they have enough resources for me to send the PC minus the Hard Drive if you're worried about ID theft and non ethical actions. WHat's fishy to me is:

An ordinary Joe of a consumer, purchases the Psystar EFI gadget, has a problem with it, and all of a sudden brings it to a top gadget news site and make a story of it also admonishing people not to buy the product. (Sounds like he was planted)

Reply Parent Bookmark Score: 2