Linked by Thom Holwerda on Fri 27th Nov 2009 20:45 UTC
Hardware, Embedded Systems Now this is an interesting case. Late last week news got out that Apple is refusing to repair machines still under AppleCare from customers who smoke, citing health risks from second-hand smoke. Wait, what?
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Smoking and Electronics..
by Daemon_ZOGG on Sat 28th Nov 2009 17:17 UTC
Daemon_ZOGG
Member since:
2009-08-26

I have built and repaired PCs, Laptops, & Servers for 15 years. In that time, I can tell you these facts from hands-on experience:
1. The residue from smoking is murder on optical systems(i.e. CD/DVD drives). Even for brief periods per day. Regardless if it is powered on or not.

2. Exposed connectors, extra expansion slots on the system board for example, can be fouled-up with residue.

3. The electronic components on the circuits build up a layer of residue, which over time will reduce the lifetime of the components individually.

For the technician? Job security.
Recommendations for the technician:
Basic Surgical Mask, Non-Latex Surgical Gloves(powderless). Other than that, your ok.

I think apple really needs to do some SERIOUS EDITING to their warranty's fine print section.

;)

Reply Score: 1

RE: Smoking and Electronics..
by Tuishimi on Sat 28th Nov 2009 17:31 in reply to "Smoking and Electronics.."
Tuishimi Member since:
2005-07-06

Definitely. You know what tho'? I live in the Sonoran Desert. EVERY PIECE OF EQUIPMENT I OWN gets filled slowly but surely with fine grit, the dust that blows around here. We are even covered in it, the insides of our automobiles are covered in it, and yeah, it has already destroyed a couple of cheap CD players. I guess all electronics companies should auto-void all warranties for people who live here and own their products. The pollution and dust are a far greater danger to health and electronic equipment than smokers.

Reply Parent Score: 2

elanthis Member since:
2007-02-17

Sounds right to me. You put the computer somewhere it isn't designed to operate. If it breaks because of those conditions, why should the manufacturer have to pay to fix it?

That's the deal with smokers' computers. The computer is not designed to operate when it's gummed up with tar. It just isn't, plain and simple. If the user is filling the computer up with tar, the user and the user alone is responsible for fixing it when it breaks. It's not the manufacturer's fault the user was an idiot and abused and neglected the machine, and the manufacturer shouldn't have to pay for it.

The AppleCare warranty explicitly states that user neglect and misuse are not covered by the warranty, so there's no reason Apple should fix computers broken by smoking.

Claiming it as an OSHA violation is a little weird. I'd prefer they just came out and said that smoking damage is not covered.

Reply Parent Score: 1