Linked by David Adams on Fri 4th Dec 2009 17:16 UTC
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Member since:
2006-04-05
ahh blockbuster. several years ago i went to the store and tried to rent something and you told me there was a late fee that i had to pay before i could rent. when i knew i didn't return anything late, i told them i didn't have any late fees and that i suspected they forgot to clock the video in on time. They wouldn't budge on the fee. so i said, "fine i won't rent anything then" handed the employee the rental video and left and never ever went back. I can be inflexible too, i haven't been to blockbuster in about 5 years or so. and i suspect they are doing so poorly because of incidents like this. you treat me poorly, i don't shop there. customer service is everything to a place like this. if you wanna keep customers you have to have awesome customer service.
customer service is one of the reasons i love best buy. i go there, if i have a problem with something they are awesome, they always replace it or give me store credit.