Linked by David Adams on Fri 4th Dec 2009 17:16 UTC
In the News This 24/7 Wall Street article displays three common media ailments: hyperbole, a love for top ten lists, and an obsession with December predictions for the coming year (which off course OSNews is obviously also falling victim to), and there are some predictable losers on this list (Blockbuster Video, anyone?). I thought it would be an interesting topic for OSNews because three of the companies/brands are quite familiar to us: Palm, Motorola, and Sun Microsystems.
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by graigsmith on Tue 8th Dec 2009 04:05 UTC
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ahh blockbuster. several years ago i went to the store and tried to rent something and you told me there was a late fee that i had to pay before i could rent. when i knew i didn't return anything late, i told them i didn't have any late fees and that i suspected they forgot to clock the video in on time. They wouldn't budge on the fee. so i said, "fine i won't rent anything then" handed the employee the rental video and left and never ever went back. I can be inflexible too, i haven't been to blockbuster in about 5 years or so. and i suspect they are doing so poorly because of incidents like this. you treat me poorly, i don't shop there. customer service is everything to a place like this. if you wanna keep customers you have to have awesome customer service.

customer service is one of the reasons i love best buy. i go there, if i have a problem with something they are awesome, they always replace it or give me store credit.

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