Linked by Thom Holwerda on Mon 7th Dec 2009 18:51 UTC
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AppleCare is really good about fixing or replacing just about anything. Battery, hard drive, network controller, just about anything...
... except the display.
Every time I buy a Mac (has happened 3 times), I ask to open the box, power it on, and check the display BEFORE I buy it. I come in ready to buy and flash the credit card. But this is my condition. They always ask the manager, and they always let me do it.
Ordering a Mac online may be more convenient than driving all the way to the Apple store, but I think it's worth the inconvenience to make sure I get something that at least _starts_out_ good.




Member since:
2005-07-14
Apple replaced my MacBook Pro twice and the hard drive seven (!) times under warranty, no problems.
Still not sure if it was a batch of bad Hitachi 320GB drives (last time it failed I replaced it myself with a 320GB Seagate, end of problems) or a firmware problem making the disks eat themselves.
Granted, this was a totally ridiculous situation (seven dead drives in 9 months? WTF?!), but I really can't complain about the service I received from Apple.
- chrish