Linked by Thom Holwerda on Thu 6th Oct 2005 12:00 UTC, submitted by george
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Member since:
2005-07-10
The worse your software is, the less users it will have, and the less support it will require.
The more users your software has, the more support it will require. The better your software, the more users it will have.
The more complex a task your software does, the more support it will require. The less technical your user base, the more support they will require.
Support is proportional to users and complexity, not quality.