Linked by Universal Mind on Fri 6th Aug 2010 16:16 UTC
Apple The "Macs are too expensive" argument is one of the most tiresome and long-lived flamewars in internet history. Obviously, Apple makes a premium product and charges premium prices, and you can always find a computer from another vendor that seems to match or exceed specs that costs less. But if you look at Apple's Mac Pro line, and compare it not so much to other vendors, but to the past lineup of Mac Pros, you discover some very unpleasant truths that help explain why Apple is enjoying record earnings for their Mac line, but doing so to the detriment of some its most loyal and valuable customers.
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Morgan
Member since:
2005-06-29

You can build a similar list for any major manufacturer. Dell and Toshiba particularly come to mind. I can't count the Toshiba laptops I've had to fix recurrent issues like the power receptacle breaking and falling into the case (nearly impossible to fix without a new bottom shell), six-month life on the LCD lamp and inverter, rampant keyboard failure, etc.

Then there is Sony's infamous failing RAM slots in early and mid-2000s Vaio laptops. Dell with their faulty capacitor cover-up, HP and Compaq with overheating drives and underpowered power supplies, respectively...I can go on all day, as I've been diagnosing and fixing these issues for friends, family and customers for the past 15 years.

I couldn't help but notice that your list had 18 incidents over a 30-year life span; not bad for one company. You also included fixed issues -- "MacBook fan 'mooing' (fixed with firmware)" -- and issues common to anything made similar -- "Iphone 4 back glass susceptible to shattering" -- seriously? So is my monitor and any freaking thing else on this planet made of glass!

Sorry but just about everything on your list has happened to every tech gadget company and computer manufacturer out there. I mean, come on: "G5 cooling issues" -- have you never owned a Pentium 4? "Mighty Mouse ball susceptible to constant malfunction from dirt" -- as was every ball-based mouse made in the past 30 years or so.

Look, I'm not apologizing for Apple; they are a tech company and they have their good and bad designs. In fact, I'll give you proprietary connectors one hundred percent; that's a beef I've had with Apple since day one (and I'm literally as old as the Apple ][ ). My point is that it's easy to build a list like this for any company, and it doesn't prove anything.

Reply Parent Score: 4

DeadFishMan Member since:
2006-01-09

While I don't have any beef with most of your points, this one really bugs me...

"Iphone 4 back glass susceptible to shattering" -- seriously? So is my monitor and any freaking thing else on this planet made of glass!


Unlike a monitor, a cell phone is intended to be kept mostly on a back pocket or some such and MUST face a drop on the floor every now and then and therefore having any part made of glass that can crack, shatter, scratch or otherwise damage easily is indeed a poor design decision. Apple probably knows it but then again it is not exactly known for putting function over form...

Reply Parent Score: 4

Morgan Member since:
2005-06-29

Not to defend them --because I do agree with you, it's stupid to have the entire back shell made of glass -- but at least they were smart enough to use hardened glass. I would have preferred to see a metal back like the original iPhone and the current iPod touch, or even ceramic, but hardened glass is still a good bit more durable than the cheap plastic my BlackBerry is made of.

I do think they should have included free silicone sleeves in every iPhone 4 box from the beginning, both to improve durability as well as fix the antenna issue before it became an issue.

Also, don't forget that almost all smartphones these days are made with glass screens that cover 90% or more of the phone's surface. Once it's in your back pocket, it doesn't matter if it's the front or the back made of glass, it's only a matter of time until it's sat on and cracked. That is what belt cases are for.

As for those who must pocket their phone since they wouldn't be caught dead wearing a belt, there are front and thigh pockets on pants for a reason.

Reply Parent Score: 2

nt_jerkface Member since:
2009-08-26

I can't count the Toshiba laptops I've had to fix recurrent issues like the power receptacle breaking and falling into the case (nearly impossible to fix without a new bottom shell), six-month life on the LCD lamp and inverter, rampant keyboard failure, etc.


Sounds like bad luck and not indicative of the company.

http://www.engadget.com/2009/11/17/laptop-reliability-survey-asus-a...

Reply Parent Score: 2