Linked by Thom Holwerda on Wed 22nd Sep 2010 17:58 UTC
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Member since:
2008-04-10
Oh I wasn't specifically talking about iDevices here, just any job that begins with Explorer. I usually try, even in person, just to tell people what to do, otherwise I take over, get stuff done in the vlink of an eye, and they don't learn a thing. Give a man a fish, he won't go hungry tonight, teach a man to fish and he'll never go hungry again. I really wish that held true with computers. By its very nature, tech support should be a doomed profession. People should pay attention to common issues and learn how to fix them, but I can't count the number of times I've "fixed" someone's iPhone by restarting it. And I often see the same people come back to the shop, not knowing how to restart it. Not. That. Hard. Hold the home button and the lock button... Nokias have a similar reset shortcut, but I forgive customers for coming back for that one. You need to be an octopus to do it, and it varies model to model. On Nokia slides it's usually holding all of # 1 3 answer and hangup. If power is a seperate key, you might need a third hand...