Linked by Thom Holwerda on Thu 5th May 2011 21:07 UTC, submitted by sawboss
Games There's fail, there's epic fail, and then there's Sony. You may've thought it wasn't possible, but Sony has just outdone itself on the fail scale, forcing us to add yet another notch. During the congressional testimony this morning, Dr Gene Spafford of Purdue University revealed just how badly Sony managed its Playstation Network servers. It's... Bad.
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RE[2]: Comment by Kroc
by Beta on Fri 6th May 2011 12:16 UTC in reply to "RE: Comment by Kroc"
Beta
Member since:
2005-07-06

I was talking this over with one of my friends (while completing Dead Center in L4D2 on expert in 58 minutes), and we both agreed that this could very well have a MASSIVE negative impact on Sony's next console. Trust is completely gone now, and for once, this is not something only geeks talk about - this has hit ALL PS3 users. For now, XBL is still doing just fine (and I'm sure it's being probed like hell now), so it might as well be that the next time these people buy a console, they're going for the competition.

This is very, very, very bad for Sony.


It's bad. Possibly very bad. Just not very very very bad. Please understand you have a bias whether you perceive it or not (as do I as a PSN user). The quantity of gleeful reporting of the PSN troubles by XBL subscribers saddens me - really, you were playing CO-OP L4D2 talking on in-game chat about how shit PSN is?!
It will have a massive outcome, mostly from the shit storm caused by people who ARENT members of it.

I've 'lost' my details 3 times in the last year from companies that I do paid business with, it rightly pisses me off and I would expect more from my local ombudsman.
To put it into scale, two of those sent me just an email apology days after I read about it on news site. One has had numerous blog posts, twitter updates and sent email.. I think Sony are doing fairly well on dealing with the problem and communicating it.

Whatever doesn't kill them and all that..

Reply Parent Score: 3

RE[3]: Comment by Kroc
by Thom_Holwerda on Fri 6th May 2011 12:34 in reply to "RE[2]: Comment by Kroc"
Thom_Holwerda Member since:
2005-06-29

really, you were playing CO-OP L4D2 talking on in-game chat about how shit PSN is?!


No, we were discussing this particular story since it came up on my phone while waiting for the next chapter to load ^^.

Reply Parent Score: 1

jabbotts Member since:
2007-09-06

I am neither but as a security geek, this comes as yet another blatantly public desplay of Sony's neglegence. Sony's track record for consumer hostile and/or neglegent actions goes back a long way; even further than than delivering malware to music consumers.

Sony is also a big company; they'll take a beating and surivive. But will the actualy learn anything from it or will we be looking at yet another act of potentially criminal neglegence in another twelve to twenty four months?

I mean:

2000 - "We will develop technology that transcends the individual user.", they'll actively develop consumer hostile technologies

2001 - malware delivered intentionally on music disks in Europe and the US

2005 - rootkit malware being delivered intentionally is found and analyised by Mark Russinovich

2005+ - trojan malware delivered intentionally. Sony releases a program to "remove" the previously found rootkit. It only makes the rootkit visible to other software while installing yet more hidden malware

2005+ - when finally issuing a recal of all malware delivering music content, Sony ridicules the public including it's own customer base for taking issue with the installtion of rootkits and spyware; "Most people, I think, don't even know what a rootkit is, so why should they care about it?"

Yeah, it's not like anyone has ever been harmed by a rootkit when protected by "don't even know"-ing what a rootkit is.

If this had been an indavidual or lesser company there would be riots in the streets and "haxorses will be the end of civilization" headlines from every media outlet.. oh.. but it's a giant mega-corp who's primary function is to manufactur profits by robbing consumers.. so it's ok then.

Previous to that, we have Sony trying to sue caset player manufacturers for "steeling" the triangle, square and parallel lines now common for denoting play, stop, pause.

Recently we have Sony delivering a string of anti-consumer changes to the PS3 bate and switch con job. Not to mention litigating against the freedom of an owner to muck with there legally purchased property.

And now this neglegence.

- we may have let some PSN user details slip out but it should only be names, addresses, birthdays and account passwords.. no credit card numbers though and it's not like the details that did leak could be used to harm our consumers or commit fraud

- oh.. sorry, credit card numbers did get leaked so.. by the way, we stored those in plane text cause storing them properly behind encryption is just too hard for a mega-corp like us to just too much effort

- Sony Online Entertainment Network was not affected.. oh wait.. sorry.. it was affected.. our bad

- by the way, we didn't bother keeping the servers that hosted this up to date or secured to even the remotest minimum due dilligence.. but hey.. it wasn't our personal details on the servers

If it's Sony's information they'll send an army of lawyers after your sorry ass but customer information.. psh.. whatever.. they paid us money already so fk them

Seriously.. how many times does a company have to shit on one's face before they start caring?

Reply Parent Score: 6