Apple Enacts 'Don't Ask, Don't Tell'-Policy for Mac Malware
Linked by Thom Holwerda on Fri 20th May 2011 20:37 UTC
Apple I have personally tried to pretty much let the whole MAC Defender trojan thing pass by, since we're not a security website. However, we have an interesting turn of events this week. An article over at Ars Technica quotes several anonymous Apple Store employees as saying that the infection rate of Macs brought into the Apple store has gone up considerably. More interestingly though, Apple's official policy states that Apple Store employees are not allowed to talk about infections to anyone - they're not even allowed to inform Mac owners if they find the infection without the customer's knowledge. Another interesting tidbit: Apple mandates the use of Norton Antivirus on company Macs, according to one Apple Store genius.
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RE: Comment by motang
by Paradroid on Mon 23rd May 2011 15:20 UTC in reply to "Comment by motang"
Paradroid
Member since:
2010-01-05

Seems as though they are trying to dodge the issue.


That's because they're intelligent enough to know what to get involved in, and what they shouldn't get involved in because it will backfire spectacularly.

No-one can really expect a computer warranty to cover removing this sort of crap.

Reply Parent Score: 1

RE[2]: Comment by motang
by StephenBeDoper on Tue 24th May 2011 00:37 in reply to "RE: Comment by motang"
StephenBeDoper Member since:
2005-07-06

"Seems as though they are trying to dodge the issue.


That's because they're intelligent enough to know what to get involved in, and what they shouldn't get involved in because it will backfire spectacularly.

No-one can really expect a computer warranty to cover removing this sort of crap. "

Who has suggested otherwise?

The actual issue here is that Apple has told their staff to not even inform customers of malware on their computers. So customers with infected computers don't even get the *opportunity* to pay for malware removal - a far cry from Apple simply refusing to do the removal for free/under warranty.

Reply Parent Score: 2