Linked by Thom Holwerda on Wed 25th May 2011 17:02 UTC, submitted by kaiwai
Mac OS X Well, it took them long enough. Apple has finally acknowledged the existence of the MAC Defender trojan, and has offered removal instructions. The company has also promised a security update to Mac OS X that will block MAC Defender and its variants from working. All this information was published in the form of a support document on Apple's website. Update: Well, that was fast. A new variant of the trojan, called Mac Guard, has been discovered. Unlike previous variants, this one does not require users to enter their administrative password.
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Finally
by wereling on Wed 25th May 2011 17:43 UTC
wereling
Member since:
2006-05-15

Considering the reputation that Applecare has I'm amazed it took them this long to deal with. I know Apple has made "It doesn't get malware" part of its "it just works" marketing line, but you'd think that they would respond to something like this faster.

Given the premium price Apple charges for its hardware were I an owner of a OSX product I would be completely incensed. I feel sorry for the tech support reps who had to bear the brunt of that anger.

Reply Score: 1

RE: Finally
by libray on Wed 25th May 2011 19:56 in reply to "Finally"
libray Member since:
2005-08-27

Applecare has a good reputation but is nothing more than an extended warranty. It's the same thing that most people refuse when leaving a store with new goods. If I pay 10% extra for a purchase, I'd better get something out of it. Since the hardware surprisingly fails, people are happy they bought the extended warranty.

Reply Parent Score: 2

RE: Finally
by Sabon on Wed 25th May 2011 23:40 in reply to "Finally"
Sabon Member since:
2005-07-06

Considering the reputation that Applecare has I'm amazed it took them this long to deal with. I know Apple has made "It doesn't get malware" part of its "it just works" marketing line, but you'd think that they would respond to something like this faster.

Given the premium price Apple charges for its hardware were I an owner of a OSX product I would be completely incensed. I feel sorry for the tech support reps who had to bear the brunt of that anger.


If ignorance is bliss then you are one very blissful guy.

Reply Parent Score: 0

RE: Finally
by pantheraleo on Thu 26th May 2011 13:51 in reply to "Finally"
pantheraleo Member since:
2007-03-07

Considering the reputation that Applecare has I'm amazed it took them this long to deal with.


The reputation AppleCare has? You mean like the three hours cumulative that I had to spend on the phone with them get them to replace a defective Mighty Mouse? As the tech made me do things like try different USB ports, create a new account and try the mouse from there, etc., even though I already had tried a different mouse and it worked fine? And even though the Mighty Mouse was widely known to have problems with the scroll ball failing after just a month or two of use (a problem Apple never admitted).

My experiences with AppleCare have been largely negative, with them refusing to admit they have hardware problems or design flaws, wasting my time making me perform useless troubleshooting procedures that I already know will not solve the problem, etc.

Reply Parent Score: 2

RE[2]: Finally
by polaris20 on Thu 26th May 2011 14:30 in reply to "RE: Finally"
polaris20 Member since:
2005-07-06

Thanks for your anecdotal evidence of one occurrence. You having a bad AppleCare experience != AppleCare universally bad.

Reply Parent Score: 2