Linked by Thom Holwerda on Wed 25th May 2011 17:02 UTC, submitted by kaiwai
Thread beginning with comment 474601
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Applecare has a good reputation but is nothing more than an extended warranty. It's the same thing that most people refuse when leaving a store with new goods. If I pay 10% extra for a purchase, I'd better get something out of it. Since the hardware surprisingly fails, people are happy they bought the extended warranty.
Considering the reputation that Applecare has I'm amazed it took them this long to deal with. I know Apple has made "It doesn't get malware" part of its "it just works" marketing line, but you'd think that they would respond to something like this faster.
Given the premium price Apple charges for its hardware were I an owner of a OSX product I would be completely incensed. I feel sorry for the tech support reps who had to bear the brunt of that anger.
Given the premium price Apple charges for its hardware were I an owner of a OSX product I would be completely incensed. I feel sorry for the tech support reps who had to bear the brunt of that anger.
If ignorance is bliss then you are one very blissful guy.
Considering the reputation that Applecare has I'm amazed it took them this long to deal with.
The reputation AppleCare has? You mean like the three hours cumulative that I had to spend on the phone with them get them to replace a defective Mighty Mouse? As the tech made me do things like try different USB ports, create a new account and try the mouse from there, etc., even though I already had tried a different mouse and it worked fine? And even though the Mighty Mouse was widely known to have problems with the scroll ball failing after just a month or two of use (a problem Apple never admitted).
My experiences with AppleCare have been largely negative, with them refusing to admit they have hardware problems or design flaws, wasting my time making me perform useless troubleshooting procedures that I already know will not solve the problem, etc.





Member since:
2006-05-15
Considering the reputation that Applecare has I'm amazed it took them this long to deal with. I know Apple has made "It doesn't get malware" part of its "it just works" marketing line, but you'd think that they would respond to something like this faster.
Given the premium price Apple charges for its hardware were I an owner of a OSX product I would be completely incensed. I feel sorry for the tech support reps who had to bear the brunt of that anger.