Linked by Thom Holwerda on Wed 25th May 2011 17:02 UTC, submitted by kaiwai
Mac OS X Well, it took them long enough. Apple has finally acknowledged the existence of the MAC Defender trojan, and has offered removal instructions. The company has also promised a security update to Mac OS X that will block MAC Defender and its variants from working. All this information was published in the form of a support document on Apple's website. Update: Well, that was fast. A new variant of the trojan, called Mac Guard, has been discovered. Unlike previous variants, this one does not require users to enter their administrative password.
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RE: Finally
by pantheraleo on Thu 26th May 2011 13:51 UTC in reply to "Finally"
pantheraleo
Member since:
2007-03-07

Considering the reputation that Applecare has I'm amazed it took them this long to deal with.


The reputation AppleCare has? You mean like the three hours cumulative that I had to spend on the phone with them get them to replace a defective Mighty Mouse? As the tech made me do things like try different USB ports, create a new account and try the mouse from there, etc., even though I already had tried a different mouse and it worked fine? And even though the Mighty Mouse was widely known to have problems with the scroll ball failing after just a month or two of use (a problem Apple never admitted).

My experiences with AppleCare have been largely negative, with them refusing to admit they have hardware problems or design flaws, wasting my time making me perform useless troubleshooting procedures that I already know will not solve the problem, etc.

Reply Parent Score: 2

RE[2]: Finally
by polaris20 on Thu 26th May 2011 14:30 in reply to "RE: Finally"
polaris20 Member since:
2005-07-06

Thanks for your anecdotal evidence of one occurrence. You having a bad AppleCare experience != AppleCare universally bad.

Reply Parent Score: 2

RE[3]: Finally
by pantheraleo on Thu 26th May 2011 14:44 in reply to "RE[2]: Finally"
pantheraleo Member since:
2007-03-07

Thanks for your anecdotal evidence of one occurrence. You having a bad AppleCare experience != AppleCare universally bad.


I've had other bad experiences with AppleCare at work as well. Including ridiculously long hold times, and even Apple itself not supporting certain features of their OS. We were having issues with Active Directory integration for example. Microsoft was actually more helpful than Apple was when it came to resolving those issues on our Macs so that they could integrate properly with Active Directory, even though Microsoft did not write OS X, and had no obligation to support getting it to connect properly to Active Directory. As far as Microsoft is concerned, Macs are not a supported client. Mac integration with Active Directory is entirely Apple's doing. Yet Microsoft was more helpful with getting it work than Apple was.

Edited 2011-05-26 14:53 UTC

Reply Parent Score: 2