Linked by Howard Fosdick on Sun 18th Dec 2011 05:12 UTC
Bugs & Viruses AT&T has told the U.S. Congress that its customers agreed to host Carrier IQ tracking software on their cellphones in their contracts. You might recall that, after the scandal over warrentless surveillance broke in 2006, AT&T quietly changed their contract for internet service to say that it -- not its customers -- owns all the customers' internet records. Those concerned about privacy might consider whether AT&T merits their trust.
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Comment by daedliusswartz
by daedliusswartz on Sun 18th Dec 2011 08:40 UTC
Member since:

I think the reality is most people don't read their contracts assuming it's just standard stuff, and I think AT&T know it.

If the consumers really knew about it, there wouldn't have been such an outcry, nor I suspect would AT&T have sold as much.

Reply Score: 5

RE: Comment by daedliusswartz
by Moredhas on Sun 18th Dec 2011 11:10 in reply to "Comment by daedliusswartz"
Moredhas Member since:

When I was working for Optus, I had to take customers through their contracts, explaining every clause, and then lead them through a checklist which restated everything in point form. They'd have to confirm each point as understood. Australian consumer law frowns on shoving something under the customer's nose and saying "sign this". The responsibility lies with the customer service representative to ensure the customer understands. Not that it goes that way with most salesmen, but I have scruples and a desire not to get charged with a breach of the Trade Practices Act, and fined more than three times my annual income...

Reply Parent Score: 5