Linked by Thom Holwerda on Sat 24th Dec 2011 13:00 UTC
PDAs, Cellphones, Wireless "Earlier today, Samsung revealed that it won't update the Galaxy S, its most successful smartphone to date, to the latest version of Android. You might shrug and dismiss that as just more evidence of Android's inherent fragmentation or the need for buyers to beware, but I take grave issue with it. This is a decision based not on technical constraints, as Samsung would have you believe, but on hubris." This. A gazillion million thousand times this. Also: "It's simple: make a large high-end device, a smaller value device, and a QWERTY device. Maybe one or two other specialty form factors, tops. That's it. Update them once a year, and keep the names the same." It would make updating a hell of a lot easier. We don't need the Samsung Galaxy SII Epic 4G Touch Sensation.
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RE: Speak by spending $$
by unclefester on Sun 25th Dec 2011 00:05 UTC in reply to "Speak by spending $$"
unclefester
Member since:
2007-01-13

You may keep your new car 5-10 years. The manufacturer won't offer any upgrades at all during that period. If you want an improvement in performance, handling, braking etc you have the choice of either paying for modifications via a 3rd party or buying a new car.

If you don't expect a $100k car to get upgraded why would you expect a $100 phone to be upgraded?

Reply Parent Score: 2

RE[2]: Speak by spending $$
by Drumhellar on Sun 25th Dec 2011 03:01 in reply to "RE: Speak by spending $$"
Drumhellar Member since:
2005-07-12

If you don't expect a $100k car to get upgraded why would you expect a $100 phone to be upgraded?


Well, frankly, phones are not cars. Nobody has ever expected free upgrades to their car, but people expect that with their phones.

The fact that Samsung won't support even the most recent phones with software updates is alien. Microsoft still releases minor updates for XP, and for a while, provided new features for users who bought it years before. Apple does the same, with their desktops and their phones. For Samsung to ditch support of a still new phone for such a lame excuse is something that is unreasonable.

Reply Parent Score: 2

RE[3]: Speak by spending $$
by unclefester on Sun 25th Dec 2011 04:42 in reply to "RE[2]: Speak by spending $$"
unclefester Member since:
2007-01-13


Well, frankly, phones are not cars. Nobody has ever expected free upgrades to their car, but people expect that with their phones.



Really? I doubt that even 10% of people expect their phones to be upgraded for free (or at all).

I've owned mobile phones for around 20 years. Most of them have never been able to been upgraded in any way.

Reply Parent Score: 1

RE[3]: Speak by spending $$
by zima on Sat 31st Dec 2011 19:41 in reply to "RE[2]: Speak by spending $$"
zima Member since:
2005-07-06

The fact that Samsung won't support even the most recent phones with software updates is alien. Microsoft still releases minor updates for XP, and for a while, provided new features for users who bought it years before. Apple does the same, with their desktops and their phones. For Samsung to ditch support of a still new phone for such a lame excuse is something that is unreasonable.

Come on, Apple removed a feature while releasing 4S - Siri was a free download in the Appstore, afterwards "introduced" by 4S.
They also push mass sales of their old models for much longer ...so the times of support since the end of large sales isn;t that spectacular.
And... old OSX versins are quickly obsoleted / abandoned (large part of that is dynamics of 3rd party devs on Apple platform, who for some reason target almost exclusively 'latest and greatest' but still)

Plus, Samsung in turn comes from the "old mobile" era, where the phones very much weren't updated; it's not alien in any way.


Well, frankly, phones are not cars. Nobody has ever expected free upgrades to their car, but people expect that with their phones.

Not strictly true, my car got free modification when the manufacturer came to conclusion there's a heightened chance of damage to one braking line; and I fully expect them to notify me again and arrange free visit to their servicing centre, if such issues would come to light once more.
Sure, "safety upgrade" ...well, that's also what large part of software upgrades are.

Reply Parent Score: 2

RE[2]: Speak by spending $$
by kaiwai on Mon 26th Dec 2011 01:21 in reply to "RE: Speak by spending $$"
kaiwai Member since:
2005-07-06

You may keep your new car 5-10 years. The manufacturer won't offer any upgrades at all during that period. If you want an improvement in performance, handling, braking etc you have the choice of either paying for modifications via a 3rd party or buying a new car.

If you don't expect a $100k car to get upgraded why would you expect a $100 phone to be upgraded?


Because smart phones run sophisticated software that have bugs and security holes - as a consumer I expect that they provide software updates to address those short comings in a timely and responsible manner. Sorry, you're comparing a physical product to something (software) that can be replicated over and over again via the distribution channels (internet) for a few cents. The situation isn't even comparable.

Edited 2011-12-26 01:22 UTC

Reply Parent Score: 3

RE[3]: Speak by spending $$
by Neolander on Tue 27th Dec 2011 23:11 in reply to "RE[2]: Speak by spending $$"
Neolander Member since:
2010-03-08

And for the mandatory car analogy : if a Toyota car has a software bug that makes the brake pedal ineffective, as happened earlier, Toyota better push an update quickly in order to fix that security issue.

Edited 2011-12-27 23:14 UTC

Reply Parent Score: 1

RE[2]: Speak by spending $$
by PresentIt on Mon 26th Dec 2011 19:23 in reply to "RE: Speak by spending $$"
PresentIt Member since:
2010-02-10

You may keep your new car 5-10 years. The manufacturer won't offer any upgrades at all during that period.

Actually, they will recall cars if they discover some problem that might cause to their customers. Lots of models have been recalled though the years because of flaws in the design (bugs).

Similarly, phones will have bugs. Especially with all the security problems everywhere it's important to provide updates.

You don't want someone to own your phone because of a security hole, right? You'd want it patched, right?

Reply Parent Score: 1

RE[3]: Speak by spending $$
by Alfman on Mon 26th Dec 2011 20:28 in reply to "RE[2]: Speak by spending $$"
Alfman Member since:
2011-01-28

PresentIt,

"Actually, they will recall cars if they discover some problem that might cause to their customers. Lots of models have been recalled though the years because of flaws in the design (bugs)."

I've heard of plenty of incidents of manufacturers replacing things such as exploding tires and broken breaks in huge safety recalls, etc, but to my knowledge manufacturers won't replace/upgrade components after a warranty expires even if a defective component caused premature failure. Usually if anything stops working as intended, then it's up to the owner to pay to fix it. If I am mistaken then I could probably save a lot of money in auto repairs. I've even heard of some horror stores about them failing to cover their own warranties.


"Similarly, phones will have bugs. Especially with all the security problems everywhere it's important to provide updates."

Maybe phone manufacturers should be held accountable for security holes, it would give them much more incentive to provide updates... I'm not going to hold my breath though.

Reply Parent Score: 2