Linked by Thom Holwerda on Mon 27th Feb 2012 12:22 UTC
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RE[2]: Comment by lucas_maximus
by lucas_maximus on Mon 27th Feb 2012 15:23
in reply to "RE: Comment by lucas_maximus"
RE[3]: Comment by lucas_maximus
by dariapra on Mon 27th Feb 2012 17:01
in reply to "RE[2]: Comment by lucas_maximus"
Written from Spain by a Spaniard.
Monopoly? Yes and no. I am tired of Telefónica and my Internet connection and cellular phone service are not provided by Telefónica.
On the other hand, there are many places of Spain where the only available services are those offered by Telefónica... but this happens just because other companies refuse to offer them in those areas, since they are no profitable (mountains, low population).
'Legendarily bad customer service'? Yes, but not worse than Vodafone or Orange, which I have also suffered.
Edited 2012-02-27 17:03 UTC





Member since:
2008-03-10
True. They also have a nice list of fines for all manner of bad practices. After being fined €152 million by the European Commission in 2007, Neelie Kroes (who was European Union competition commissioner at the time), said Telefonica's activities in the broadband market "harmed Spanish consumers, Spanish businesses and the Spanish economy as a whole, and by extension Europe's economy". (I don't think they have paid the fine, as the last I heard the Spanish governmentis backing their appeal against the decision.)
Tread warily.